Company information

Arcelevn Oy
Lapinlahdenkatu 7 LT 2
00180 Helsinki

Please allow us 48 hours to process and ship your order. Once an order has been processed it is no longer possible to change the shipping address, Arcelevn recommends the customer to pay attention to fill out a correct shipping address. Arcelevn.com will not be held accountable for a delay in shipment caused by international customs issues, weather conditions or any other circumstances beyond the control of arcelevn.com

Shipping costs

UPS Standard (2-5 days once shipped) - € 9.90

Matkahuolto Pick-up point (1-2 working days) - FREE
Matkahuolto Home delivery (1-2 working days) - €11.90

Estonia, Latvia, Lithuania
Itella Priority (3-8 days once shipped) - € 9.90

UPS Standard (3-8 days once shipped) - € 9.90

Items sent outside the EU may be subject to import fees and/or taxes and custom fees. These additional costs are the sole responsibility of the customer and will not be refunded by arcelevn.com

Failed delivery
Placing an order establishes a commercial relationship with arcelevn.com and the customer. By placing an order the customer agrees to accept the delivery of the parcel. In the case of failed delivery caused by the customer by being an absent receiver or due to the customer inserting incorrect contact details the parcel will be sent back to arcelevn.com at customer’s expense. Previously mentioned expense will be deducted from refund amount.

All prices are in Euro.

Payment Service Provider - Paytrail
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7


Arcelevn Returns
Lapinlahdenkatu 7 LT 2
00180, Helsinki

+358 45 323 0377

Items that are returned within 14 days after delivery will be refunded to your original payment method.

In case we receive your return after 14 days you will be credited in store credit.

Items must be unused & unwashed & all labels still attached and returned in durable packaging.
Returns that do not meet our policy standards will be given a store credit discount.

Return shipping cost will be paid by the customer.

Arcelevn will never share your personal information with third parties.

Terms and conditions
This page contains the terms and conditions for arcelevn.com. By using arcelevn.com the user agrees to follow these terms. Arcelevn.com reserves the right to change this document without notice or warning. Customers are encouraged to check these terms and conditions often.