Company information

AITO Studios OY
Nilsiänkatu 10 A
00510 Helsinki

Arcelevn will never share your personal information with third parties.

All orders are processed and delivered within 14 working days. Once an order has been processed it is no longer possible to change the shipping address, Arcelevn recommends the customer to pay attention to fill out a correct shipping address. Arcelevn.com will not be held accountable for a delay in shipment caused by international customs issues, weather conditions or any other circumstances beyond the control of arcelevn.com

Shipping costs
4,90€ to Finland for a single product, 5,90€ for two or more products.
4,90€ to Estonia
15€ to the rest of the World.

We do not offer free shipping for returns.

Items sent outside the EU may be subject to import fees and/or taxes and custom fees. These additional costs are the sole responsibility of the customer and will not be refunded by arcelevn.com

Failed delivery
Placing an order establishes a commercial relationship with arcelevn.com and the customer. By placing an order the customer agrees to accept the delivery of the parcel. In the case of failed delivery caused by the customer by being an absent receiver or due to the customer inserting incorrect contact details the parcel will be sent back to arcelevn.com at customer’s expense. Previously mentioned expense will be deducted from refund amount.

All prices are in Euro.

Payment Service Provider - Paytrail
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

Returns and exchange
Customer can return the order entirely or partially within 14 days after receiving the parcel. Return shipping cost will be paid by the customer.

Regarding all returns and exchanges the customers should contact info@arcelevn.com with order number and reason for exchange or return. Return instructions will be given via email.

All returned items will be quality checked before refunding the customer. The refund will be done within 14 days of arrival of the item.

All items are quality checked in the process of return or exchange. The returned items must be unworn and unharmed or altered completely in order for arcelevn.com to be eligible to accept the return. If these requirements are not met the item will be sent back to the customer at customer’s expense.

If the customer receives an damaged item the customer must contact info@arcelevn.com at the earliest possible moment.

Terms and conditions
This page contains the terms and conditions for arcelevn.com. By using arcelevn.com the user agrees to follow these terms. Arcelevn.com reserves the right to change this document without notice or warning. Customers are encouraged to check these terms and conditions often.